Party FAQs

We know that you’ll have some questions about your party so below are some

the most frequently asked questions and answers that have people asked. 

Q:  How do I reserve a party?

A:   1,2,3 Jump requires a $50.00 non-refundable deposit to reserve a

       date and time slot for a party.  Parties are reserved on a first come,

       first serve basis.  No date will be held without a deposit.

Q:  When do I need to pay for the balance of my party?

A:  Balances are due no later than 14 days prior to the party date.  No

      food will be ordered until the balance is paid in full.  A final

      headcount is needed 72 hrs. prior to the party.   If final payment is

      not made at the appropriate time, 1,2,3 Jump reserves the  right to

      schedule another event on that day, and the deposit will be forfeited.

      Events or parties scheduled with less than 14 days to the date of the

      party, will need to be paid in full at the time of booking.

Q:  What is your cancellation policy?

A:  All deposits are non-refundable.  Parties that are cancelled after

      final payment is made are non-refundable as well, but we do offer

      the option of rescheduling your party within two months of the

      original party date as openings allow.  No refunds will be given.

Q:  What can I bring to the party?

A:  You may bring your own cake and additional drinks for you guests,

      however, no other outside food is allowed.  In addition, you will want

      to remember to bring a utensil to cut the cake, candles, and extra

      paper products  for your adult guests.  1,2,3 Jump only furnishes

      paper products and drinks for guests ages 2-12 attending the party.

      Additional drinks and paper products may be purchased from 1,2,3

        Jump.

Q:  What is provided with my party?

A:  Each party package allows one hour of play time in the jump area,

      and one hour of party time in the party room.  All packages provide

      each guest ages 2-12 with a juice/drink and paper products which

      include tablecloths, plates, utensils, and napkins for each child guest.

      Please note that cups are not provided.  See individual party

      packages for food options.

Q:  What time should my guests arrive for my party?

A:  We ask that your guests arrive no more than 10 min. prior to your

      scheduled party to avoid intruding on other parties.  Party assistants

      will be on hand to escort you guests to your party room for hand

      sanitizing and to go over safety rules.

Q:  Should each guest have a signed waiver?

A:  Yes!  For insurance purposes, all guests must have a signed waiver

      completed and signed by their parent or guardian.  It saves time if

      you include a waiver in your invitation so they can have them ready

      to go upon arrival for the party.  Family members can all be

      included on one waiver.  This document can easily be downloaded      

      from our website at www.123wejump.com.  No one will be allowed

      to jump without a signed waiver, no exceptions.

Q:  Can I spend more than the designated play time in the jump area?

A:  Unfortunately we cannot extend play time, or time in the party room

      due to scheduling constraints.  Extra time can be purchased if you

      select the last party of the day and there is no other party following

      yours.  Extra time is $100.00 for an extra hour in the facility.

Q:  What if I have additional or last minute guests?

A:  Each party package allows for a specific number of children with

      an additional charge for extra guests.  After you’ve selected your

      package and paid for your guests, you can take care of paying for

      last minute guests on the day of the party.  1,2,3 Jump doesn’t want

      anyone to be left out of the fun!

Q:  Who can jump on the inflatables? 

A:  Only party guests ages 2-12 are allowed on the inflatables.  Our

       insurance prohibits adults from bouncing with the little ones.  The

       height and weight disparity creates an unsafe situation for the

       children.

Q:  Can I order extra food or drinks for the adults attending my party?

A:  Absolutely!  1,2,3 Jump can order additional one topping  pizzas for

      your party guests of any age.  The cost is $10.00 per pizza and you

      may bring in extra drinks for everyone as we only provide one drink

      for each paid guest. We have observed that children are often  very 

               thirsty after jumping and ask for more juice boxes.

Q:  Will there be a staff member on hand to help with the kids in the

       jump area and the party room?

A:  There will always be a staff member on hand in the facility.  However, if you need

assistance in the party room, you’ll need to book the Jolly Jump or the Jumbo Jump

package which comes with a party assistant.

Q:  What will a party assistant help with?

A:   Party assistants are there to assist you in any way possible.  They

       will be as involved as you’d like.  The party assistant can cut the   

       cake, help serve food, take gifts to the car, or whatever you need.

       Just let them know what you need and they will take care of it.

Q:  Are gratuities appropriate?

 A:  Gratuities are appropriate and appreciated for good service by

       our party assistants